Shipping policy

Shipping Policy

Last updated: Nov 05, 2025

 

kre-a-tiv COLLECTION

Thank you for choosing the Fill the Gap Collection. We are committed to delivering your order with care and clarity. Please review the following shipping policy to understand how delivery is managed.

 

1. Shipping Methods

We offer standard shipping for most products. Delivery times vary based on your location and the availability of items. Once your order has shipped, you will receive a confirmation email with tracking details.

 

2. Shipping Timeframes

Estimated delivery times are shown on product pages and during checkout. These timelines are based on typical carrier performance and may shift due to factors beyond our control, including weather, customs processing, or carrier delays.

 

3. Delivery Address

Please ensure that your shipping address is complete and accurate at the time of purchase. We are not responsible for delays or additional charges resulting from incorrect or incomplete address information.

 

4. Tracking and Notifications

A tracking email will be sent once your order has been dispatched. This information allows you to follow your shipment and view the expected delivery date.

 

5. Delivery Process

A signature may be required upon delivery. If you are unable to be present, please arrange an alternate delivery time or location directly with the carrier.

 

6. Receiving Your Order

Upon delivery, please inspect your items for any visible damage. If you notice any issues, document them with photographs and contact us within 48 hours so we can support you promptly.

 

7. Local Delivery & Assembly (If Applicable)

If local delivery or white-glove service is available for your area, it will appear as an option at checkout. Fees, availability, and delivery timelines may vary by region.

 

8. Additional Fees

Certain services—such as white-glove delivery, rural delivery surcharges, elevator restrictions, or missed-delivery fees—may incur additional charges. Any applicable fees will be outlined during checkout when possible.

 

9. International Shipping

International delivery may be available for select items and locations. Please contact our team for a custom quote and details regarding duties, taxes, and shipping options.

 

10. Shipment Delays

While we aim to meet all estimated timelines, unforeseen circumstances—including supply chain interruptions, customs delays, or carrier issues—may impact delivery. We appreciate your understanding in these situations.

 

kre-a-tiv COLLECTION may update or revise this policy without prior notice. Please review any updates before completing your purchase.

Thank you for choosing the Fill the Gap Collection. We are dedicated to providing a seamless delivery experience and products designed to stand the test of time.